FAQs
What products can I customize with TRANSFER PRO?
At TRANSFER PRO, you can customize a wide range of products, including apparel, home decor, accessories, business merchandise, and much more. If you can imagine it, we can print it!
What is MOQ?
MOQ refers to Minimum order quantity. Our MOQ is at least 10 pieces per design, for ready-stock apparels & corporate gifts!
How do I place an order?
Simply browse our catalog, choose the product you want to customize and follow the checkout process. After payment, send your design to us easily through WhatsApp or email and here you go!
Thomson.transferpro@outlook.com
Owen.transferpro@outlook.com
What is the processing time for my products?
All printing will commonly take about 5 – 7 working days (after artwork approval).
☎️ If you need assistance, do get in touch with our sales team so they can advise you on the time required for your order!
What printing methods do you use?
We specialize in thermal transfer printing, offering high-quality and long-lasting results across various materials.
What payment methods are accepted?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Is buying on your site safe?
Yes, buying on our site is completely safe. We use secure encryption technology to protect your personal and payment information, ensuring a secure shopping experience.
What shipping methods are availbale?
We primarily use UPS for shipping to all available countries, ensuring reliable and timely delivery to your location.
How long will it take to get my package?
Delivery times depend on your location. Generally, orders are delivered within 7-15 business days. However, shipping times may vary based on your country's customs and postal services.
Do you ship internationally?
Yes, we offer international shipping to most countries, primarily using UPS to ensure reliable delivery worldwide.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor your package’s delivery status.
What is your return policy?
If there is a quality issue with your order, please contact our customer service team within 14 days of receiving the product. We’ll help you resolve any problems, including returns or exchanges.
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Contact us for more details on bulk pricing and special offers for larger quantities.
How can I contact customer service?
You can reach us via WhatsApp or through the contact form on our website. We’re here to assist you with any inquiries or issues.